II. OFF SITE COMMUNICATIONS
Any and all communications that take place outside of the Platform are strictly prohibited. This means that under no circumstances are you permitted to utilize any form of private communication (e.g. SMS, MMS, private messaging service, cellular device, application or other communication device) to contact an Employer before, during or after you’ve completed the Project. A first violation of this policy will result in an immediate 10 day suspension of your privileges to utilize the Platform. A second violation will result in a 30 day suspension of your privileges to use the Platform. A third violation shall result in a permanent ban from the platform. As an additional penalty, any and all unpaid fees due to you at the time of a violation are considered forfeited, and become the sole and exclusive property of the Company.
Maintaining all communications through the Platform serves both your interests, and the interests of any Employers. Should there be a dispute related to work you performed, when it was performed, the manner in which it was performed, or any follow up services provided, the Company will only consider communications within Platform when making any decisions it is required to make under the circumstances, and will not consider any and all off site communications.
III. GETTING THE WORK DONE AND GETTING PAID
When an Employer contacts you through the Platform, the Employer will ask you to name a price for the work they need performed. It is anticipated that you will include any materials and labor costs with your estimate and itemize as is applicable to the job (e.g. Paint Cost v. Labor Cost for a painting job). Once the Employer and yourself agree to a price (per hour worked or flat fee, or some combination thereof), the Company will collect the funds, holding the funds in ESCROW until the work has been completed, and confirmed by the Employer.
All work to be performed MUST be within the agreed proposal. Changes to the agreed proposal may come up. Before beginning any additional or different work than what was originally agreed, document the changes within the Platform, along with notes on additional charges, etc.
After you complete the work to the customers satisfaction and supply the Company before and after photos (as specifically relates to the specific job to be performed), the Company will process the customer payment and you will be paid your percent and tip 1 week after the project has been completed. We will also request that you write a short review of the customer. The customer will also have the opportunity to review you and www.workbdone.com.
IV. FAILURE TO ARRIVE (“NO SHOWS”)
As a Worker Bee, your failure to arrive as scheduled/promised will not be tolerated. Not only will you likely receive negative feedback from the Employer but, consistent with our Terms and Conditions, you MAY be financially penalized by the Company up to 50% of the price quoted for the project. This penalty shall be in addition to any other penalties imposed by the Company as a result of your non-performance, which may include, but is not limited to, a permanent ban from the Platform.
By way of example, and for no other purpose, a penalty MAY be imposed by the Company to a Worker Bee in any of the following events:
Worker Bee arrives an hour AFTER the promised arrival time, without good cause for doing so.
Worker Bee reschedules his or her arrival time more than once, without good cause for doing so.
Worker Bee cancels an appointment, without good cause, within 24 hours of the anticipated arrival of Worker Bee.
For the purposes of this section “good cause” shall mean any circumstance, under which, a reasonable person would assume that attendance or completion of the Project would be impractical (e.g. inclement weather, death in family, emergency medical attention, etc.).
In the event of a dispute of any kind between the Company and a Worker Bee, the parties agree to the following dispute resolution procedures:
In the event of a dispute, within 5 business days of a request made by either party, each party will designate a representative to meet (in person, over the phone or otherwise) to discuss a jointly negotiated resolution to the dispute. In the event such resolution is not reached within a period of fourteen (14) days, the parties shall move to Phase 2.
Any unresolved dispute shall be referred to a third party mediation service provider, to be selected by the mutual agreement of the parties. Each party shall bear its own costs and expenses associated with the mediation, which will include not less than 50% of the cost of the mediator. In the event that the parties are unable to resolve the dispute at mediation, the matter shall move to Phase 3
If the parties are unable to reach a mediated settlement agreement, the matter shall be referred for arbitration consistent with the rules promulgated by the American Arbitration Association (AAA) at the time of the dispute. The parties consent that the final decision of the Arbitrator shall be final, and shall not be appealable in any court. In the event the dispute is subject to arbitration, the prevailing party, in the sole discretion of the arbitrator, shall be entitled to collect from the non-prevailing party, its fees and costs, including reasonable attorneys fees, in addition to any other award.
It is possible that an Employer who is either unhappy with your work, or unfamiliar with the charge to their card could initiate a chargeback on their credit or debit card. As of the time this document was created, the Company utilizes the services of Stripe for merchant processing. Details related to their dispute process can be found here: https://stripe.com/docs/disputes.
A chargeback may result in a delay and/or reduction to the final payment due to you upon completion. Furthermore, you will likely be asked to participate in the chargeback process. The Company will make every effort to keep you informed as to its progress of a chargeback, but understand that much of the process is outside of Company’s control.
VII. UPDATING YOUR INFORMATION
It is your responsibility to ensure that the information pertaining to you and/or your business is listed correctly on the Platform. Should you need to update your information, you are able to do so by logging into the Platform and making the necessary changes. To the extent you are unable to make a change, please contact our technical support firstname.lastname@example.org
If your published information is found to be inaccurate or incomplete, the Company will first attempt to contact you and resolve the issue. If the Company is unable to reach you to resolve the issue, the Company reserves the right to suspend your profile until such time as the information can be corrected.